SmallBizGenius Analysis
Footasylum receives generally positive feedback, with customers frequently praising fast delivery and helpful customer service. However, some customers report issues with order accuracy, product quality, and the returns process.
Category Breakdown
Scores based on analysis of 296 recent reviews
Delivery Speed
8.5/10Many reviewers praise Footasylum for its fast delivery, with some even receiving their orders the next day despite selecting standard delivery. For example, one reviewer stated, "Fantastic service my order came the next day even though I only paid for standard delivery."
30 reviews mention thisCustomer Service
7.8/10Several reviewers highlight positive experiences with Footasylum's customer service, particularly when resolving issues with orders or returns. Some reviewers specifically mention helpful staff members by name, such as Samantha and Saaima, who quickly resolved their issues.
25 reviews mention thisProduct Selection
8.0/10Reviewers appreciate the wide range of clothing and trainers available on Footasylum's website and in stores. Many reviewers mention the variety of options and the ability to find what they need.
15 reviews mention thisReturns & Refunds
4.5/10Some reviewers express frustration with Footasylum's returns process, citing delays, difficulties in obtaining refunds, and instances where their return requests were initially denied. For instance, one reviewer described the returns process as "a shambles."
12 reviews mention thisOrder Accuracy
5.0/10A few reviewers report issues with order accuracy, such as receiving incorrect items or missing items from their orders. One reviewer mentioned receiving a pair of Nike trainers instead of the Adidas trainers they ordered.
8 reviews mention thisProduct Quality
6.0/10Some reviewers report receiving products with defects, such as scuff marks or glue stains. One reviewer stated that the trainers they received had "scuff marks and glue all over" them.
7 reviews mention thisPros & Cons
What Customers Love
"Fantastic service my order came the next day even though I only paid for standard delivery."
"Samantha insured that my item could be refunded or sent out again. She resolved my issue straight away. Very grateful for her support 😊"
"Absolute great website with a range of clothing and trainers for everyone to choose from."
"Super easy to find what I wanted, in my size, and to use my discount code."
"Footasylum offered great value for money on the trainers I bought"
Common Complaints
"Returns are a shambles."
"What a crap service. I ordered 2 pairs of Adidas trainers. I received 1 pair of Adidas and 1 pair of Nike."
"Shoes arrived as if someone had already worn them."
"Parcel arrived on time although courier didn't leave parcel where asked luckily i was in to go hunting for it before someone else took it,but footasylum product was fine."
"Poor communication, little care about the customer experience and use of sub-contactors who dishonest."
Common Questions About Footasylum
Answers derived from customer review patterns
Is Footasylum legit and trustworthy?
Based on the reviews, Footasylum appears to be a legitimate company, but some customers have reported issues with order accuracy, product quality, and the returns process. While many customers praise the company's fast delivery and helpful customer service, others have experienced difficulties with returns and refunds. It's important to be aware of these potential issues before making a purchase. Overall, the majority of customers seem satisfied with their purchases, but it's essential to weigh the potential benefits against the reported drawbacks.
Based on 45 reviewsDoes Footasylum have good customer service?
Many reviewers praise Footasylum's customer service, highlighting the helpfulness and responsiveness of the representatives. Several reviewers specifically mention staff members who went above and beyond to resolve their issues. However, some reviewers also report difficulties with the returns process, suggesting that customer service may be inconsistent. Overall, the majority of reviews suggest that Footasylum has good customer service, but it's important to be aware of the potential for issues with returns and refunds.
Based on 25 reviewsIs Footasylum worth it for small business?
Footasylum could be a viable option for small businesses looking to purchase sportswear or footwear for their employees or promotional events, as they offer a wide range of products and competitive prices. However, it's essential to be aware of the potential for order issues and to factor in the possibility of a complicated returns process. Small businesses should carefully weigh the potential benefits against the reported drawbacks before deciding if Footasylum is a suitable vendor. Consider ordering a small sample batch first to assess product quality and delivery reliability.
Based on 10 reviewsWhat is Footasylum's return policy like?
Based on the reviews, Footasylum's return policy can be problematic. Several reviewers report difficulties with the returns process, citing delays, difficulties in obtaining refunds, and instances where their return requests were initially denied. Some reviewers describe the returns process as "a shambles." It's important to be aware of these potential issues before making a purchase and to carefully review Footasylum's return policy before placing an order.
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